To be effective, patient education needs to be more than instructions and information. WebI welcome this campaign, by giving a confident and polite introduction is not only a sign of respect for the individual patient or client but is also, very importantly, the first step in Yes, being a nurse brings with it frustrating and aggravating moments. Once introductions have been made, be sure to regularly use names in conversation. A simple May I call you by your first name? will go a long way with older patients. Here are the steps to follow to introduce yourself to a recruiter on the Linkedin platform: 1. Would you like email updates of new search results? Even if you're chief of staff, presume that people won't always remember your name. 2015 Dec 2;30(14):34-6. doi: 10.7748/ns.30.14.34.s43. The patients needs cannot always win-and often dont. It produces a sense of commonality. If we join this movement that puts patients at the center of our work, we would see the world differently. After all, the more negativity a patient feels, the more his or her healthcare plans can be derailed even before they start. HHS Vulnerability Disclosure, Help BMJ Opinion provides comment and opinion written by The BMJ's international community of readers, authors, and editors. Let us know if this is OK. Well use a cookie to save your choice. Staff should not be criticised for failing to meet unachievable targets. Get free updates delivered free to your inbox. Its the same with people: First impressions matter. If you buy through the link, I may earn a commission. MeSH Nurs Stand. Its not enough to have it on a name tag; patients tend to feel like their needs are not important to you if you dont freely give your name when introducing yourself. is alert and talking to you don't get into a tizzy and act like it's something like you've never done before, even if it is. Make sure you know who the patient is. An article in the American Journal of Nursing written by professional nurses explains some of the science behind the importance of a proper nurse-patient introduction ( source ). Proper introductions help nurses to establish trust, ensure patient safety, and effectively attend to the needs of their patients. This guidance provides the evidence and the direction for creating sustainable change that will result in an 'NHS cultural shift' towards a truly patient-centred service. Music can lead people to friendship. Youve probably spent a lot of time and money on your nursing education; now youre a competent, experienced nurse. A nurse educator, for example, may have a different professional look than a nursing VP. URAC's accreditation program is an independent audit to verify that A.D.A.M. Patients hate it when healthcare professionals walk into a room and ignore them, or talk about them to each other as though theyre not in the room. Context permitting, addressing occupation can be useful when setting the tone and rhythm of a conversation, helping to focus explanations on the back of a patient's everyday experiences, and allowing a history-taker to address a patient's ideas, concerns and expectations more comfortably. Everyones eyes and ears are on you. Dr Granger said: The lack of introductions really made me feel like just a diseased body and not a real person. Listening to patients and treating them as people is an essential part of those values. Introduction. Using social media including Twitter and my personal blog, I started to encourage healthcare staff to pledge to introduce themselves to every single patient they met. Introduction serves as the first, integral part of the treatment process. When someone did introduce themselves, she said, it really did make a difference to how comfortable I was and less lonely I was in hospital. Asset protection attorney and regular Physicians Practice contributor Ike Devji and Anthony Williams, an investment advisor representative and the founder and president of Mosaic Financial Associates, discuss the impact of COVID-19 on high-earner assets and financial planning, impending tax changes, common asset protection and wealth preservation mistakes high earners make, and more. Patient adherence and effective communication. She wrote: As a health care professional you know so much about your patient. The tips below will help you understand basic guidelines so youll feel more confident and appear professional. If you are still unable to access the content you require, please let us know through the 'Contact us' page. The campaign has been driven by Dr Kate Granger, a doctor who has terminal cancer and has experienced what it is like to be a patient; she said that one of the starkest observations on the quality of her care had been that not all staff who approached her introduced themselves to her. A keynote speaker, Kathleen D. Pagana is a professor emeritus at Lycoming College in Williamsport, Pennsylvania, and president of Pagana Keynotes and Presentations. An official website of the United States government. Building a relationship starts with those of us that provide care. WebIntroducing yourself is the first basic step taught in any clinical interaction for any healthcare professional, but do we ever stop and think about how important this is? Proper introductions help nurses to establish trust, ensure patient safety, and effectively attend to the needs of their patients. This is an essential interaction because it forms the basis of the therapeutic nurse-patient relationship. Thirdly, I decided to pay more attention to a patient's social history, particularly their occupation, later experimenting with including this at the beginning of a consultation, with surprisingly positive results. Some clinicians wear lanyards with the hashtag, a show of support and a reminder to introduce themselves. For this reason, the SBAR (situation, background, assesment, recommendations communication technique has become the I-SBAR communication technique. In fact, its often a good exercise in empathy for nurses to be patients every now and again because it helps them to remember what its like to be on the receiving end of their nursing care. #hellomynameis was an idea I created after I had been admitted to hospital with a serious post-operative infection and one of my starkest observations was the lack of proper introductions from the healthcare team looking after me. There are so many questions you can ask yourself even as youre approaching that first greeting. She was also dismayed by other staff who failed to introduce themselves when caring for her. The success of patient education depends largely on how well you assess your patient's: Often, the first step is to find out what the patient already knows. Establish a rapport. Nope, its the wrong way. Review their medical record and ask basic get-to-know-you questions. Nursing, Midwifery and Allied Health Professions (AHPs), A Regional Nursing and Midwifery Strategy. Dont act aloof or indifferent to patients, particularly when theyre voicing their discomfort or concerns to you. Please go to the home page and simply click on the edition that you wish to read. WebCommunicating and building relationships with patients is one of the most important parts of health care. Unable to load your collection due to an error, Unable to load your delegates due to an error. The acronym AIDET stands for five communication behaviors: Acknowledge, Introduce, Duration, Explanation, and Thank You. See what happens. Although, that said, I find learning careers to be more interesting than remembering a list of story-less names or bed numbers. Make eye contact during the introduction. The Hello my name is.. campaign is focused on reminding staff to introduce themselves to patients properly as it advocates that a confident introduction is the first step to providing compassionate care and is often all it takes to put patients at ease and make them feel relaxed whilst using our services. Which is precisely why healthcare staffeven those who have never seen each other before and may never see each other againshould always introduce themselves to each other when they share the work of caring for patients. For more information on how to submit, please see our instructions for authors. The flogging of NHS employees is not improving moral. Please seemy disclaimer. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); *By submitting your e-mail, you are opting in to receiving information from Healthcom Media and Affiliates. This is unacceptable. It's advisable to regularly remind people what your name is, because most folks feel uncomfortable asking. Wearing sloppy or inappropriate attire could imply you dont place value on appearance or dont care if your appearance affects your employers image. A.D.A.M. This is one of the biggest complaints patients have about healthcare professionals. It is important to consider both verbal and non-verbal communication in patient interactions. We would round inside of patients rooms rather than in the hallways. Effective communication skills are essential to foster therapeutic nurse-patient relationships based on mutual trust and respect. Introduce yourself. 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